FAQ's
How Long Does It Take For Products To Ship Out?
Products will generally ship out within 2-5 business days from the time you placed your order. Due to COVID-19 causing warehouse worker shortages and shipping carrier delays, we cannot guarantee your items will arrive within the estimated window we provide.
How Can I Check The Status Of My Order?
Once your order is placed, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email along with a tracking number and link to the shipping carrier. If you have any other questions about the status of your order. please contact info@elmusa.com or message us in our online chat for fastest response.
Can I Change Or Modify My Order?
For the first 24 hours after placing your order, yes. After that, it will depend on your order status. To change or modify your order, please contact us as soon as possible. If your order has already been processed and shipped, then we will be unable to change or modify your order.
Can I Remove Items From My Order?
Items can be removed without a fee for the first 24 hours after you place your order. After 24 hours, you are subject to a 3% fee for the item that is cancelled to cover our incurred credit card processing fees. Once the order ships, we can no longer make changes.
Can I Add Items To My Order?
Yes, contact us a soon as possible and we will send an invoice for the remaining amount due. Please note you may end up receiving your order in multiple shipments.
I’m Having Trouble Tracking My Shipment. What Do I Do?
If your order has just been shipped, then please wait 1-2 days for your tracking number to be updated properly with your latest tracking information. If after 1-2 days, if your tracking information is not populating, please contact us at info@elmusa.com and we will be more than happy to assist you.
What Should I Do If My Order Is Marked As Delivered But I Didn’t Receive It?
Although we cannot control what happens once your order leaves the warehouse and is with the shipping carrier, we will do everything we can to assist you in receiving your order. If this issue ever arises please contact us at info@elmusa.com with your order number and provide us with any details that may help.
What Should I Do If My Item Is Damaged?
Please inspect your order upon reception and contact us at info@elmusa.com immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.
Why Is My Item Out Of Stock?
We strive to maintain availability for all items listed on shopsipnsizzle.com. However, due to supply issues that are affecting the entire world in every industry, items can be temporarily out of stock. Our customer service team may be able to provide re-stocking information if available. Contact us with any questions.
How Long Will It Take To Receive My Refund?
Refunds typically process to the original method of payment within 5-10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
What is a bio ethanol fuel?
Bio ethanol fuel is specifically produced alcohol that comes from renewable raw materials. These materials are things like beetroots, sugar, corn, wheat, and potatoes – naturally renewable materials. This fuel burns cleanly and releases no harmful emissions into the atmosphere. The only major by-products of bio ethanol fuel are CO2, water vapor, and heat. That makes it completely clean and far better for the environment than other fuels.
What is a bioethanol fireplace?
These are innovative alternatives to the traditional fireplaces that are more often than not gas or electric variations. These fireplaces are powered by the bio ethanol fuel and are far easier to install and use. They also require no gas connection or chimney for a super easy installation, they produce no ash or toxic fumes and they are 100% heat efficient. That makes them super versatile to use and capable of being used literally anywhere.
What is the difference between bio ethanol fuel and gel?
Fireplaces that run on gel fuel or gel fuel fireplace have almost completely been replaced by cleaner and more efficient bio fuel versions. Gels are a thicker substance and they can leave some residue in the cans. Bio ethanol is a completely clean liquid that uses a different type of container. This requires little to no maintenance and they burn equally as long with a nice orange flame. Bio ethanol simply burns longer and cleaner than the gel counterparts.
What are the emissions involved?
The emissions given off by bio ethanol fuel is almost completely comprised of CO2 (carbon dioxide) and water vapor. The amount of the CO2 emission that comes from an ethanol flame is comparable to that of two medium-sized candles which are very little. The emitted components are negligible in just about any quantity. The other hazardous substances of combustion are stockoxide, monoxide, and aldehyde and are not released until they hit a combustion temperature of 700C. Given that the temperature of bio fireplaces is 400C or under, this is not a concern.
Is bio ethanol fuel expensive?
This is ultimately dependent on how much and how long you burn the bio fuel. If you use it daily for many hours, it could be more costly than other types of fireplaces. Generally speaking, you can get three to five hours out of a regular container. It is up to you to decide if it is economical to use bio ethanol fuel fireplaces that often as the costs can build over frequent usage.
Is a flue needed to use a bio ethanol fire?
Generally speaking, no. Bio fireplaces run on bio ethanol fuel. It burns cleanly and produces only heat, carbon dioxide and vapor. Because of the clean combustion process as well as the fact that there are no toxic fumes, you won’t need a flue. Bio ethanol fireplaces are carbon neutral because of the use of bio ethanol. The CO2 that is emitted when burning the bio ethanol was first absorbed by plants, which were then turned into food waste and used to produce that bio fuel.
Are the fires tested?
All of ELM USA products are tested within the care of each of the manufacturers for safety of use. Most have been tested by leading international bodies when it comes to the certification of safety and quality for services, products, and management systems.
Are bio ethanol fires safe?
If you use the instructions that are found in your user manual, common sense and caution is exercised, then yes, there is little to no risk in using a bio ethanol fireplace. It is important to keep in mind that bio ethanol fires produce a real flame, so you should always use extra care and attention whenever using them. It could be potentially dangerous to spill fuel, overfill, throw something in the flame, and so on. For these reasons, you should make sure that you are using care when filling up the fuel.
Are there any building regulations or legal requirements regarding bio ethanol fires?
There are no legal regulations from government bodies or anywhere else for decorative fireplaces that run on alcohol. Bio ethanol fireplaces have to be installed in a non-combustible chamber that follows standard building regulations. Each of our products are lab tested and most of them use the Small Burner, which has received a TUV certification as completely safe to use according to the instructions provided. As stated previously, exercising common sense and caution is recommended whenever using bio ethanol fires. These are real flames that we are talking about and they should never be left unattended. You will only ever need a window as a ventilation source in a room with an ethanol-run fireplace; open that window if it gets too hot or stuffy in that room.